Complaints

If you are not happy with the service you have received or if we have failed to meet your expectations, we would like you to tell us about it so we can address your concerns and help improve our service to others. You may wish to contact the officer involved directly to discuss your concerns or you may prefer to discuss them with the officer’s supervisor. You can find contact details for officers and supervisors in frontline departments via our online directory. If you are dissatisfied with some aspect of the police service or our staff then you can complete our online comments form or you may make a complaint against the police.

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The role of the Professional Standards Department

The Professional Standards department (PSD) is responsible for the management of all public complaints, whether they are made about police officers, police staff or special constables. PSD is completely separate from the officers or members of staff who are complained about and are responsible for recording when a complaint is made. In addition, they investigate the more serious allegations of misconduct involving police officers and special constables. PSD provide the link between the police and the Independent Police Complaints Commission (IPCC) and ensure that any serious matters are referred to the IPCC as soon as possible.

See the Contact us page for details of alternative ways to submit your comments.