Complaints

If you are not happy with the service you have received or if we have failed to meet your expectations, we would like you to tell us about it so we can address your concerns and help improve our service to others. You may wish to contact the officer involved directly to discuss your concerns or you may prefer to discuss them with the officer’s supervisor. You can find contact details for officers and supervisors in frontline departments via our online directory. If you are dissatisfied with some aspect of the police service or our staff then you can complete our online comments form or you may make a complaint against the police.

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The role of the Independent Police Complaints Commission

Complaints about the conduct of people serving with the police can be sent to the IPCC, but the IPCC does not have the power to record complaints. If you complain to the IPCC, it must by law, forward the complaint back to the force involved for consideration. It can take a number of weeks before a complaint is forwarded to the relevant force. In order to have your complaint dealt with as quickly as possible, we advise you to complain directly to the police force concerned.

The IPCC also investigates the most serious complaints and allegations of misconduct against the police in England and Wales. These complaints are referred to the IPCC by police forces. The IPCC may decide to investigate an incident using its own investigators (an independent investigator). Alternatively, it can manage or supervise a police investigation into the matter. The IPCC will only conduct independent investigations into incidents that cause the greatest level of public concern - for example, deaths in, or following police custody.

   IPCC FAQs